Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Shipping times vary depending on your location. Once your order is shipped, you will receive an estimated delivery date. Please allow 1-5 business days for order processing.
Click on the “Sign Up” option at the top of our website, and follow the prompts to register. You’ll need to provide a valid email address and create a secure password.
You can update your shipping address in your account settings before placing an order. If you’ve already placed your order, contact our Customer Support team as soon as possible to modify the address.
Once your order ships, we’ll send you a tracking number by email. You can also log into your account and view your order status in the “Order History” section.
No, for your security, we do not store any credit card information. Each purchase will require entering your payment details.
We do not charge any taxes.
Our products can be sent to most countries, and for bulk orders we offer sea and air shipping. Please contact our sales manager.
We strive to ship all items together, but depending on availability, your items may arrive in separate packages.
If you need to swap an item
Returns and Exchanges
If you are not satisfied with your purchase, you may return it within 30 days of delivery. Please ensure items are in their original packaging and unused. Visit our Returns Policy page for more details.
If you received an incorrect item, please contact our Customer Support team immediately for assistance. We’ll arrange a return and ensure you receive the correct item promptly.
We’re sorry for any inconvenience! If your item arrived damaged, please contact Customer Support with photos and details, and we’ll work to resolve it quickly.
After obtaining a return authorization, please mail your item to the return address provided in your authorization email. Be sure to include any required documentation.
Contact us via our Support page, where you can send us a message or find live chat options. Our support team is available 24/7 to assist you.
If you entered an incorrect address, contact us immediately. We’ll attempt to correct it before shipping, but if the item has already been shipped, you may need to wait until it’s returned before we can assist further.
We process orders promptly. If you need to change or cancel an order, please contact us immediately. While we’ll do our best to accommodate, some orders may already be in the shipping process and cannot be modified.
Yes, for select products, we offer pre-orders. You can check the product page to see if a pre-order option is available.